Thursday, May 13, 2010

Consumer Escapes - Collecting Marathons

This Sunday I will be running the Mississauga Marathon. The race takes place on what looks to be a beautiful, scenic course in suburban Toronto. If I successfully finish this race I will only have to run New York and Montreal to complete the "Original Six" series of marathons. Devoted hockey fans will know that refers to the original six teams in the NHL. Those teams were and are the Detroit Red Wings, the Chicago Blackhawks, the Montreal Canadiens, the Toronto Maple Leafs, the Boston Bruins, and the New York Rangers. (No accident to which team I listed first.)

Just before a marathon I am frequently asked two questions. The first, how far is it or is this the 26 mile kind? To which I answer yes it's the 26.2 mile kind. 

The other question I get is, "why do you do that?"

My answer is rarely prosaic. So allow me to note what Roger Bannister, the first man ever to run a mile in under four minutes, wrote in his aptly named book Four Minute Mile, "[Running] gives a man or woman the chance to bring out power that might otherwise remain locked away inside. The urge to struggle lies in everyone. The more restricted our society and work become, the more necessary it will be to find some outlet for this craving for freedom. No one can say, 'You must not run faster than this, or jump higher than that.' The human spirit is indomitable."

Thank you Dr. Bannister for giving me something to think about during the race. I need it since my race will take more than 50 times as long as your record-setting mile.

Monday, May 10, 2010

Consumer Escapes - The Kindle

A few years ago I was roundly chastised for buying my wife a Mother's Day present that plugged in. It was an appliance of some sort that I thought was cool, and it was received quite "coolly." OK so it wasn't jewelry. Since then I've worked hard to avoid gifts that have a plug. Until this year when I decided to get my wife a Kindle. I figured it only plugs in every few weeks, the rest of the time it's a sleek, sexy portable device with the promise of hundreds of books at her fingertips.

My daughter and I encouraged my wife to open her present on Friday evening. We knew she'd be consumed with other responsibilities on the Sunday of Mother's Day. She's been "plugged into" her Kindle since. Not simply hooked, she loves the device and she's barely even explored the capabilities. (Guess that's because she read a whole book already.) She's even picking out Kindle accessories from Amazon.com. Try doing that with a waffle iron.

My family also purchased a Kindle for my Mom for Mother's Day. I don't know if she's had the same immediate Kindle love. My Mom loves to escape with a good book, so I hope she gets the same pleasure out of the Kindle.

In chronicling these two new additions to the Kindle family I realized that my mother and wife are my two best sources for new books to read; whether it's a great find at the library, the new bestseller from Costco or an old classic. That's going to change greatly. But Father's Day is only 41 days away (not that I'm counting or anything) and I have no problem with gifts that plug in.

Tuesday, May 4, 2010

Consumer Escapes - Conceptual Consumption

The other day my daughter was dressed in some form of yoga-like garb. I affectionately called her a "poser." Then this morning in digging through a file I came across a 1999 New York Times Magazine article by Rob Walker entitled "Marketing Pose - Saluting the Sun in a Downward-Dog Economy." I love it when my worlds collide. In this article Walker introduced me to the concept of "conceptual consumption." I was very interested so I dug up the article by Dan Ariely and Michael I. Norton that appeared in the Harvard Review of Psychology. The following is a portion of the Introduction to their article.

INTRODUCTION
Although consumption is fundamental to all forms of life, human consumption is extraordinary in its variety and sheer inventiveness. Some physical consumption, such as food and water, is essential for basic survival and thus shared with other organisms, but humans are remarkable in the scale of consumption over and above meeting basic needs, and indeed in the way that even “basic” consumption is embellished and elaborated—consider, for example, the sheer number of brands of bottled water. The centrality of consumption is not unique to the modern age, of course, nor is it unique to humans. Animals spend much of their time searching for food and consuming it; similarly, our ancestors spent much of their time foraging for, preparing, and consuming food (Kaplan 2000, Sahlins 1972). With modern technology, however, the nature of consumption has changed: Whereas our ancestors needed a minimum of some 15– 20 hours per week to gather and prepare food, the current U.S. consumer can accomplish the same tasks with one 30-minute trip to a supermarket per week and 30 minutes per day preparing meals, thanks to innovations such as microwave ovens and instant meals.

But how do humans use this additional time?

One avenue that humans clearly pursue is overconsumption of food; having evolved in an environment where food was both scarce and unpredictable such that eating to our physical limit when food was available was a dominant strategy, continuing to apply this rule mindlessly when food is abundant underlies modern obesity epidemics (Pinel et al. 2000, Wansink 2006). In addition to hunger for food and thirst for water shared with other animals, however, humans use this additional time to address their unique—and seemingly— insatiable appetite for consumption of information, so much so that Schelling (1984) famously called the mind a “consuming organ,” and Borgmann (2000) wrote that “to live is to consume.” The staggering amount of time people spend reading blogs about celebrities attests to this appetite; more broadly, evidence can be found in human desires for stories (originally through oral storytelling, and increasingly through books and movies), for rumors and gossip, for news, for cultural memes, and so on (see Allport & Postman 1947, Dawkins 1976, Heath et al. 2001, Sinaceur & Heath 2005).

Thus, in some sense people have switched from consuming food (foraging for nuts) to consuming ideas (foraging for information in blogs). Although not a literal one-to-one exchange of consumption of food for consumption of ideas, we suggest a basic property of human consumption:

As basic needs are met with greater ease and celerity, humans find a wide variety of increasingly psychological avenues for quenching their consumption thirst. Even the labor with which humans have replaced hunting and foraging is telling, as countries transition from manufacturing to knowledge economies (Drucker 1959), where both the production and consumption of ideas are paramount. Shirky (2008), for example, has noted that whereas Americans spend some 200 billion hours per year watching television, Wikipedia—the online dictionary whose intellectual content is generated entirely by unpaid contributors— now represents roughly 100 million hours of human thought, a novel and promising use of excess consumption energy.

You can download the full abstract at www.people.hbs.edu/mnorton/ariely%20norton%202009.pdf
May it quench your appetite for consumption of information.

Friday, April 16, 2010

Consumer Escapes - Dealing with Air Travel Pricing Add-ons

As a traveler out of Detroit (DTW for the frequent traveler) all the buzz is that Spirit Airlines will charge for carry-on baggage. While Spirit and their bag fees plus $3 water will nickel and dime you, our main hub carrier Delta is quietly hosing local passengers. I have a few upcoming meetings in the New York City area. Both allow for advance planning. In every case an advance purchase round-trip flight on Delta to any of the major airports in New York is priced at over $900! Who cares about $24 bucks to bring a duffle bag on the plane. Delta is charging four times as much as Spirit to fly between Detroit and New York. And Delta is charging passengers twice as much to fly to New York as to fly to Los Angeles. Does that make any sense?

In Delta's 10K they state that expanding their presence in New York City is a key component of their network strategy. Delta also proudly says on their home page, "check out our fare deals and plan your escape." Not deals. Not fair/fare.

I now have no choice but to choose Spirit. By the end of 2010 I'll probably lose elite status on Delta which I've maintained for 11 straight years going back to when they were Northwest. As a result, in 2011 I will have even less reason to opt for Delta. I'm not happy about that so if the powers-that-be at Delta have a solution, I'm all ears. Otherwise, when it comes to pricing, I think Delta's the one that has lots of "baggage."

Thursday, April 15, 2010

Consumer Escapes - TV Then and Now

We just completed a proprietary research study, E-scape, conducted with consumers around the subject of escape. One finding was that 61% of respondents to our survey said that they’re likely to watch TV when they have an hour or two free. (63% of female respondents turn to TV as an escape from daily pressures of work and family; 43% of male respondents will tune into a sporting event when they get the time.)

At first blush that's pretty obvious. Yet television as a preferred escape was ranked ahead of much of what a thousand other blogs talk about as complete and absolute replacements for TV. Personally, when I have a free hour or two I don't turn to TV. Except for live sports which I consume with abandon.

Archie taught us a few new words
I was reading a book the other night (you figured out my preferred escape) and it referenced the CBS television Saturday night line-up from when I was a kid. Back then, "remote control-less" my sisters and I watched television when my parents went out. We weren't escaping from anything, just sneakily watching with the babysitter what was grown-up programming. During the early 1970s, CBS on Saturday night had an impressive line-up: "All in the Family," "M-A-S-H," "The Mary Tyler Moore Show," "The Bob Newhart Show" and "The Carol Burnett Show." All shows that live in perpetuity in reruns. What I remember most is somewhere around 11pm seeing the headlights of my father's car in the driveway and racing up to bed and immediately pretending to be asleep. I don't think we fooled anybody.

One more timeless escape from our survey and from my preference list, music, to tie this all together. Appropriately - to bookend this trip down memory lane - from the Simon and Garfunkel song "Bookends."

Time it was, and what a time it was, it was
A time of innocence, a time of confidences
Long ago, it must be, I have a photograph
Preserve your memories, they're all that's left you

Thursday, April 8, 2010

Consumer Escapes - A new face for smz.com

A self-serving post. Last night we launched a new website for the agency at www.smz.com. It's not a site about showing off in flash. It represents more detail on a statement in my bio. "We are SMZ. We help make brands part of the consumer's Escape Plan™."

Then, work organized by type. Now, work organized in mini cases. Then, no links to social media tools. Now, links to each of the tools we use and embrace. Then, something for everybody. Now, a strong stand on serving brands that provide a consumer escape. Then, infrequent updates. Now, frequent fresh and surprising content.

Check it out. Hit the escape button and pop some bubble wrap. And of course share open and honest feedback. That's what got us to this positioning and updated website in the first place.

Tuesday, April 6, 2010

Consumer Escapes - Breakfast On-the-Go

I like a $5 Subway tuna footlong as much as the next guy. And just by writing that the song will be stuck in my head until this afternoon. What I'm questioning is why there's so much buzz for the fact that Subway will be offering up breakfast? Let's see: they have fresh bread, cheese and bacon. Hmmm, let's put those things together in a series of sandwiches for breakfast. That's not exactly a fresh idea.

But what does appear game-changing is being able to stop off at a ubiquitous Subway location, grab breakfast and a Seattle's Best coffee AND takeaway lunch, too. McDonald's, who's been serving breakfast sandwiches since the number billion actually meant something never got people to take lunch on the same visit. With segregated menus they required you to come back later. (How many times have you been on the wrong five minutes of the breakfast switchover at McD's?)

My friends at Mintel report restaurants created 460 new breakfast products in 2009. So Subway who sells every shape and size sandwich except a double-decker wins not just with new products but by getting what I'll call a double-header. That is a fresh idea.

I'll be watching closely. All while trying to get to the bottom of my 168 oz Subway soda.